Returns & Exchanges

At Esther & Mila, we want you to be completely satisfied with your beauty ritual. If you are not entirely happy with your purchase, we offer a 30-day window for returns and exchanges on all unopened and gently used products.

1

Initiate Your Request

Log into your account portal and select the order you wish to return to receive a pre-paid shipping label via email.

2

Prepare Your Package

Carefully pack the items in their original packaging to ensure they are protected during transit back to our studio.

3

Ship It Back

Affix the pre-paid label to your package and drop it off at any authorized carrier location within 7 days of receiving your label.

4

Receive Your Refund

Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing